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We Cycle Returns Policy


We understand that buying online can lead to mistakes and you may need to return your item. Please take a moment to read our following returns policy to make sure you are eligible for a refund and that the process goes as smoothly as possible. Please note that this policy is in reference to simple returns. If you believe your product has developed a fault, please e-mail us on with details of the fault and we will do our best to rectify the situation as quickly as possible.

Return Policy

There are some exceptions listed below, but on the whole we will provide a full refund if an item is returned to us (excluding shipping costs). To be eligible we must be notified of your intention to return the product within 14 days of you receiving it, and then the product must be dispatched in a timely manner.

To be eligible for a refund goods must be unused, still in their original packaging with all labels still attached and in a re-saleable condition. It is your responsibility to ensure the item is returned to us in good condition.

We cannot accept the following items for return:

  • Electronic GPS devices that have been registered
  • Food stuffs or nutritional products
  • Custom purchases and personalised items such as custom frames or wheel builds
  • Gift vouchers cannot be returned
  • Products received over 14 days ago
  • Products that have been opened or unsealed
  • Products returned in an unsatisfactory condition meaning they cannot be resold at full value
  • Products damaged in return transit

Please not that shipping costs will not be refunded, and any return shipping is at the your expense.

Our returns policy does not affect your statutory rights.

Please send all returns to:

We Cycle (returns)

Conwy Road

Llandudno Junction


LL31 9BA

Website Refunds and Returns

1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of receipt of Goods. This means that if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. This cancellation right does not apply to personalised and made-to-order, which may only be returned if they are faulty.

2 Your legal right to cancel a Contract starts from the date of the Confirmation of Dispatch but you need to let us know that you have decided to cancel by phone, email or letter sent by post.

3 If you cancel your Contract we will refund you the price you paid for the Goods. We are allowed by law to reduce your refund to reflect any reduction in the value of the goods to reflect any mishandling or use of the Goods by you.

4 Your statutory rights are not affected in any way by these Terms and Conditions.